At HUGS (Healing Uniquely Gifted Souls), we take privacy seriously, and we are committed to ensuring that your data is handled securely and transparently. This policy outlines how we collect, why we collect, and how we protect your information, so you can have full confidence in the security of your data. We are dedicated to earning your trust by safeguarding your details with the highest standards of confidentiality.
Information We Collect
We may collect personal information from you when you connect with us and use our services, including but not limited to:
- Your Name
- Your Date of Birth
- Your Email Address
- Your Phone Number (for verification purposes)
- The Details of your mental health concerns, as described in your own words
Why We Collect Your Information
We collect this information for several important reasons, including:
1. Provision of Mental Health Services: As a customer of HUGS (Healing Uniquely Gifted Souls), we need your personal and mental health information to provide you with tailored therapy and counseling services and advice.
2. Legal and Regulatory Duties: We have a responsibility to comply with legal and regulatory requirements, including those related to our service users' identity verification, fraud prevention, and money laundering.
3. Administrative Purposes: Collecting this data allows us to efficiently manage and deliver our services to you, ensuring a smooth and secure process.
How We Use Your Information
We use the personal information you provide for the following purposes:
- To understand your needs regarding our services and deliver the appropriate care and advice.
- To communicate with you regarding your treatment, appointments, or any updates related to our services.
- To comply with legal and regulatory obligations, ensuring your safety and the integrity of our services.
Why We Use Your Information
Your information is important for us to provide you with the best possible care and service. We use it responsibly, ensuring it serves only the purposes for which it was collected.
Information Sharing
We do not share your personal information with any third parties unless required by law or regulatory bodies. Your information remains confidential and is used solely by HUGS (Healing Uniquely Gifted Souls) to provide you with the services you need.
Our Protection Measures
At HUGS (Healing Uniquely Gifted Souls), we use secure systems to store your data and ensure that only authorized personnel have access to it. Our website and databases are protected with advanced encryption technologies to prevent unauthorized access. We also regularly review and update our security practices to keep up with the latest standards and threats. Additionally, we enforce strict privacy policies within our team, ensuring that your information is handled with the highest level of confidentiality and care at all times.
Child Protection Policy
1. Safety & Security
A trained security person is present on-site at all times to monitor entry and exit. Access to the premises is strictly regulated; only authorized parents, guardians, and staff are permitted entry.
Visitor logs are maintained, and ID verification is mandatory.
2. Physical Environment
Electrical outlets are covered and placed out of children’s reach to prevent accidents. Furniture and play equipment are child-safe, non-toxic, and age-appropriate. The center is designed to ensure visibility with cameras, so children are always within sight of caregivers. Play areas are clean, hygienic, and hazard-free, with regular safety audits conducted.
3. Staff Conduct & Training
All staff undergo background verification before employment. Staff are trained in child protection, first aid, and emergency procedures. Physical punishment, verbal abuse, or neglect of any kind is strictly prohibited. Positive discipline and respect for children’s dignity are always upheld.
4. Child Safeguarding Practices
Children are always supervised; no child is left alone with a single staff member in isolated areas. Safe touch guidelines are followed, ensuring respect for children’s personal boundaries. Any child neglect, abuse or safety concerns will be reported to the concerned legal authority.
5. Hygiene protocols (handwashing, sanitization, clean drinking water, pest control) are strictly followed.
6. Commitment
We are dedicated to protecting every child entrusted to us. Our policy will be reviewed annually and updated as needed to align with best practices and child rights guidelines.